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Primalhacker Refund Policy

Primalhacker Refund Policy

Primalhacker refund policy allows for returns within 30 days of receiving an item if it's in new and resalable condition. We offer store credit or exchanges.

Return Window:You have 30 days from the date you receive the product to initiate a return. 

Resalable Condition:The product must be in new and resalable condition to be eligible for a return. 

Non-Returnable Items:Certain items, such as prescription glasses, and custom frame service, are not returnable. 

Deductions: We may deduct fees if the product is not in resalable condition or if you refuse the package. 

Items purchased at full RRP price items can be returned within 30 days of you receiving your item for an exchange, refund, or store credit.

Full price items purchased using discount codes from joining our newsletter (welcome code) or from a brand ambassador can be returned for an exchange, refund, or store credit.

Any items that are purchased when marked as “on sale”, during an advertised sale period or using a 25% promotional coupon code can be returned for an exchange or store credit. Unless the item is faulty

Any items purchased using a BOGO (buy one get one free) discount code are not eligible for a return, unless the item is confirmed faulty. 

You will be responsible for paying for your own shipping costs to return your products.

Shipping costs, duties and taxes are non-refundable.

If exchanging a product, we will pay for the new product to be shipped to you. While you can exchange as many times as you like, we will only pay for additional postage for the exchange to be shipped to you for the first exchange.

If you request a refund, it will be credited to the same account as the account from which the original payment was made.

All returns or replacement products/parts are shipped out using standard post, shipping times will vary per destination on these types of orders.

How to Request a Refund:

Email support@dreamwalkerz.ai within 30 days of delivery

Include your order number and reason for return (though sharing why is optional)

We'll send you a prepaid return shipping label 

Ship back your product

Once received, we'll process your refund within 3-5 business days

Funds will be returned to your original payment method